Refund Policy

Refund eligibility depends on the store's policies and applicable consumer law. Purchases are not normally refundable for unused time or gems, except where the law or the store requires otherwise. This policy does not limit your statutory rights.

Purchases are made through Apple, so request a refund on Apple's refund request page. If you cannot resolve a billing issue with Apple, contact our support team.

If a store refunds a purchase, the subscription time or gems it bought are removed from the account. Gems charged for failed delivery are returned automatically; contact support if the return is missing.

Cancel a subscription

On your iPhone, open Settings → your name → Subscriptions → Rosepeko. Cancellation stops future renewals; it is not itself a refund request. Cancel at least 24 hours before renewal as shown in the App Store.

Deleting your account

Deleting the app or account does not cancel a store subscription. Manage the subscription separately before deleting your account. Deleting the account permanently deletes its gems, including purchased ones you haven't spent; they aren't refunded. Consumer-law rights remain unaffected.