RosepekoHelp
Support
Last updated November 1, 2026
We're here to help. Most questions are answered below; for anything else, write to us.
Email us
We reply within 2 business days.
Common questions
How do I cancel my subscription?
On your iPhone, open Settings → your name → Subscriptions → Rosepeko → Cancel Subscription. You keep Plus until the end of the period you paid for.
Can I get a refund?
See our Refund Policy. Store policies and applicable consumer-law rights determine eligibility. Request a refund from Apple at reportaproblem.apple.com. If a gem-funded item failed to arrive, its gems are returned automatically; contact us if that return is missing.
How do I restore my purchase?
In Rosepeko, open You → Settings → Account → Restore purchases, signed in to the same Apple ID you subscribed with.
How do I keep my story on a new phone?
Tap Save our story in the You tab and sign in with Apple, Google or your email. Sign in the same way on your new phone.
She remembered something wrong.
Long-press her message, tap ⋯ and choose That's not right, or edit the memory in You → Memory.
How do I delete my data?
In the app: You → Settings → Account → Privacy & data → Delete account. If you sign in with email you can also use the web deletion page. This is permanent.
Operator and contact
Ajay Sharma (trading as Vunpeko)
V-80, Sector A, Bhagwati Vihar, Uttam Nagar, Delhi 110059, India
support@rosepeko.vunpeko.com